Who handles your refund
The merchant that charged your card owns the transaction. Their refund window, restocking rules and return address apply. Their name appears on your receipt and on your card statement.
How to request a refund
- Find the order confirmation email from the merchant.
- Check the refund window stated in their terms — 14, 30 or 60 days is common.
- Contact their support with your order number and reason.
- Keep the packaging and any tracking number until the refund is confirmed.
Subscriptions and trials
Many wellness offers are trials that convert into a recurring subscription. Cancel through the merchant's account area or support line before the trial ends, and keep written confirmation of the cancellation.
If a merchant will not respond
Tell us at support@offerhive.lovable.app with the offer name and the dates you contacted them. We cannot force a refund, but we do remove listings from advertisers that repeatedly fail their customers, and we will point you toward the network's own complaints process.
Services from OfferHive
If we ever charge you directly for a service on this site, that purchase can be refunded within 14 days of payment where the service has not yet been delivered.